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Gift Certificates

To sell gift certificates, first make sure the configuration variable Config_EnablePriceEdit is enabled. This variable is located at Settings —> Config Variables, in the home page of the admin area.

To create a gift certificate, do the following:

  1. Add a new product to the Products table with the Product Code field set to GFT
  2. Enter 0.00 in the Product Price field
  3. Place a check in the box for the field Allow PriceEdit under the "Advanced Options" section

Note: The information on these pages cannot be changed since it is built into the source code. The only thing that can be changed is the Gift Certificate image at the top left corner which can be done via FTP.

When a customer adds this product to their cart, they will be redirected to a page where they may enter the details of the gift certificate. The first page allows the customer the choice of e-mailing the gift certificate as a gift (directly to the recipient) or the customer may choose to have the gift certificate printed and mailed to themselves or the recipient.

If the customer chooses to send the Gift Certificate via email, they are given the following screen on what information they want in the gift certificate.

If the customer chooses to have the Gift Certificate printed and mailed to them or someone else, then they are given the following screen on what information they want in the gift certificate.

When the customer purchases a gift certificate, they may choose either one of the predetermined amounts in the drop down or enter their own amount. The predetermined amounts are $15.00, $25.00, $50.00, $75.00, $100.00 and $500.00.

When processing an order for a gift certificate, the payment must be marked as received and then the administrator must click the Complete Order / Send Emails link under Quick Order Processing —> gift certificate will be sent to the recipient via email. If it is a printed gift certificate, a link will appear within the order and the administrator will print and mail the gift certificate to the buyer or the recipient.

Note: You cannot create your own product codes for Gift Certificates. Only GFT can be used as the product code for gift certificates.

Note: You cannot apply Gift Certificates to orders placed with Google Checkout. This is due to how Google Checkout works (you leave the Volusion site prior to applying the Gift Certificate).

How to View / Apply the Gift Certificate

The customer may view their current remaining gift certificate balance by logging into their My Account manager and clicking View gift certificate balance.

A gift certificate can be used by applying the gift certificate to their account. Once the gift certificate is applied to the account, it will automatically be used in any subsequent purchases made through that account.

The customer may apply the gift certificate to their account in any of the following ways:

  1. By entering the gift certificate code on the one-page-checkout during checkout.
  2. By visiting their My Account manager and clicking on Apply a gift certificate to your account.
  3. As an Administrator, you can apply the gift certificate to the customer's account by going to Marketing —> Gift Certificates and then entering their Customer ID number into the CustomerID field.

How to issue Store Credit

You can issue a store credit to an existing customer's account using the following steps:

  1. Go to Orders —> Orders
  2. Look for the customer's order and then click on the Order ID to go into the details of the order
  3. Scroll down to the Payment Log section of the order and click on << Show link to the right of Issue Store Credit
  4. After clicking on << Show, the amount, email address and customer's name will automatically be filled in

    Note: The amount, email and name fields can be changed. You do not have to give the customer a store credit for the full amount of the order.

  5. Click the button that says Issue Store Credit / Gift Certificate to issue the store credit
  6. If you leave the check box next to Send via Email Now selected, it will email the customer the store credit

Note: When you issue a store credit, it creates a gift certificate and is applied to the customer's account automatically. When the customer places another order, the store credit is applied to the order automatically.