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Step 2

Email & FTP Setup

All Volusion hosting plans come with email hosting that'll enable you to establish professional-looking contact addresses such as sales@yourdomain.com, and FTP accounts that’ll allow you to transfer store files from the server to your hard drive for editing, then back to the server again.

 

Email Account Setup

Volusion can only host your email if your store is on a root domain, such as www.yourdomain.com. If you use a sub-domain such as store.yourdomain.com, you’ll have to contact the company that controls your domain name to set up email hosting.

 

To create an email account:

 
  • Log in at Click Email under the My Store heading on the left. 

 

  • Select your store’s domain name from the dropdown menu.
  • Click Add next to Mailboxes.
  • In the Username field, enter the name for the email account (e.g. sales, returns, orders, help, etc.).
  • Fill out the remaining form fields.
  • Check the Active box and click Create.

If you purchased your domain name from a third party, you’ll need to point your domain to Volusion’s domain name servers before you can use this tool to create a valid email account. To read more on this topic, click here.

 

You can create as many email addresses as your Volusion plan allows. You can also create a number of aliases, which are addresses that redirect to other email accounts. These limits will be listed within your email account settings at http://my.volusion.com.

Logging in to Your Email Account

You can access your Volusion-hosted email accounts online through a web browser, or through a third party POP email client such as Microsoft Outlook, Outlook Express or Apple Mail.

 

To log in to your email account online:

 
  • Open your browser to mail.yourdomain.com (insert your actual domain name in the middle portion).
  • When prompted, enter your email address in the Username field. 
  • Enter your account’s password and click Login.
  • Here, you can read, reply to, and compose new messages just as with any web-based email system such as Hotmail, Gmail or Yahoo.
 

You can also arrive here by clicking Go To Webmail in the email setup portion of my.volusion.com.



 

Sending & Receiving POP Email

There are many POP (Post Office Protocol) email clients available for a variety of computing platforms. This portion of the manual covers the necessary steps to configure your Volusion email account for use with Microsoft Outlook 2003. Note that while these instructions are specific to a particular POP program, the POP configuration required to access to your Volusion email account will be the same regardless of which email client you use.

 

·         After launching Microsoft Outlook, click Tools in the program menu bar.

  • Click Email Accounts.
  • Select Add a new email account and click Next.
  • Select POP3 and click Next.
  • In User Information, enter your name and you Volusion email address into the form fields.
  • Under the Logon Information area, use your email address as your username, enter your password and select Remember Password.
  • For Server Information, enter “pop.emailsrvr.com” in the Incoming Mail Server field.
  • Enter “smtp.emailsrvr.com” in the Outgoing Mail Server field.
  • Click More Settings.
  • Select Outgoing Server in the popup and check My Outgoing server (SMTP) requires authentication.
  • Be sure that the settings in this tab are configured to Use same settings as my incoming mail server.
  • Click Advanced and make sure that your Outlook account's incoming and outgoing email port settings are configured to 110 and 25 respectively.
  • Click Ok (this closes the More Settings popup) and then click Next to finish. Click Advanced and make sure that your Outlook account’s incoming and outgoing email port settings are configured to 110 and 25, respectively.

    When configuring your outgoing (SMTP) email settings, please keep in mind that many ISPs (Internet Service Providers) actively monitor and detain any SMTP traffic that originates from any third party SMTP server (e.g. your Volusion email account's sending mail server). Many ISPs do this to monitor and maintain control over email sent over their networks.

    When using your Volusion account’s SMTP settings, this may cause your email sent via POP to be delayed. If you experience such a delay, we recommend you replace the above outgoing server name and port with one provided by your ISP. Note that you will also be required to enter the password for your ISP’s email system into the outgoing mail authentication settings under Outgoing Server.   

    Items to Note

    For those who wish to host their store’s email account(s) outside of the Volusion email system, this option is available, but does require extra setup. Simply send a ticket to Volusion support from http://my.volusion.com requesting to have your email hosted through a third party. You’ll need to provide us with the MX records for your third party email host. Please allow at least 1 business day for your request to be processed.

     

    You can also point your own MX records inside my.volusion.com through the DNS section (under the My Store heading on the left). Knowledge of DNS is required to update the records.

     


    FTP Account Setup

    FTP stands for File Transfer Protocol, a common method used to transfer files from one computer system to another.

    FTP access isn’t required for store setup or administration, but it can be very helpful because it allows you to upload large numbers of files to your store. It also gives you access to template files and images for editing. For web designers who wish to modify a store’s look and feel, FTP access is necessary.


    Creating an FTP account is very similar to creating an email account:

    • Click FTP under My Store.

    • Choose your store’s domain name from the list at the top of the page.

    • Click Add.

    • The system will automatically generate an FTP account name and password.

    • You can edit these fields as you wish. Note that they must contain at least eight characters each, as well as a mixture of upper case and lower case letters, and at least one number.

    • You can assign read and/or write access to the FTP account. For the purpose of using this account with a website editor such as Dreamweaver, both read and write access must be enabled.

    • Click Save to create the account.



    Logging in to Your FTP Account

    You can access your FTP account through numerous FTP client programs, such as FileZilla, CuteFTP, Fetch (for Mac) or even through design programs such as Adobe’s Dreamweaver web design software.


    To access your Volusion store through an FTP program, you’ll need the following information:

     
    • Your FTP address (e.g. ftp.mysuperwidgetstore.com)
    • Your FTP account username
    • Your FTP account password
    • The FTP server port number (this should be set to 21).
     

    Upon logging in, you’ll have access to your store’s files and directories within the “/v/vspfiles/” heading.

     

    Please note that there are numerous FTP applications available for both PC and Macintosh platforms. Unfortunately we cannot cover login instructions for all programs in this manual. Please see the Volusion Knowledge Base for further information here.


     
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