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Updates & Upgrades

Update Your Store From Version 4 to Version 5

1. Check the version of the store's software you are currently using. This is displayed in the home page of your admin area at the very top. Make sure that your store is at least 4.0
   
2. Navigate to Webmaster — Maintenance, from the home page of your admin area.
3. There will be a link to click on to automatically update your store if an update is available.
4. Follow the instructions for your chosen update method.

After installing most updates, you will need to do a Database Upgrade on your store:

1. Your store will be automatically Closed for maintenance when you transfer the updated files to your server.
2. Go to the home page of your admin area and click the refresh button of the browser.
3. At the top of this page you should see a box saying Your store is currently closed, CLICK HERE to upgrade your database. Go ahead and click that link.
4. On the next page, click Yes, upgrade my database now.

The upgrade could take just a few minutes or it could take a few hours, depending on how long it has been since you have last updated your store, the size of data in your database, and how many changes were made in the version you downloaded.

Closing Your Store For Maintenance

1. Navigate to Design — Maintenance Tools from the home page of your admin area.
2. Click on the Close My Store button. This allows you to temporarily close your store, which displays the following message on all pages of your website:

From the same page you may click the Open Store button to re-open your store.

How to Increment OrderIDs, PO numbers, RMA numbers, and CustomerIDs:

When you first go live with your store, you will want to increment your OrderIDs and CustomerIDs to begin at around 1000 or higher, since by default all ID numbers begin at 1. If your first few customers place an order and receive OrderID # 2 for example, they may get suspicious and concerned about being only the 2nd customer. Furthermore, if you are moving from another shopping cart system, you will want to begin OrderIDs about where they left off from the old shopping cart.

1. Navigate to Design — Maintenance, from the home page of the admin area.
2. Click the Close my Store button
3. Click the link Auto-Increment current OrderID numbers.
4. Now from this page you will be able to increment the 4 table IDs mentioned.

How to remove test orders from the store:

1. Navigate to Design —> Maintenance, from the home page of the admin are.
2. Click the "Close my store" button. You should now see additional options under the Maintenance Toolbox.
3. Click the link "Remove past orders / delete sensitive data
4. Select Orders check box and then choose the date to use for deleting orders. The system will delete orders that were last modified on or before that date
5. When ready, click the "Delete All Data Now" button"

Upgrading your store database to SQL Server

1. Navigate to Design —> Maintenance, from the home page of your admin area,
2. Click the Close my Store button. You should now see a Maintenance Toolbox.
3. Click the link How to upgrade from MSAccess to SQL Server database.
4. Follow the instructions on this page.

This upgrade will keep all your existing data from your MSAccess database, and copy it into your SQL database.

It is important to follow the instructions on the above mentioned page, which basically describes how to use the Microsoft Access Upsize Wizard tool to upsize to create and populate the SQL Database. This is the only upsize method that is supported. Please note that using the SQL Server Enterprise Manager Import tools are NOT supported due to the differences in the way it attempts to upsize the data, it would cause errors when attempting to run your store.